Data Protection
Industry-standard encryption and security measures
Clear Practices
We explain exactly what data we collect and why
Your Rights
Access, update, or delete your personal information
Minimal Collection
We only collect data necessary for our services
Personal Information
When you create an account or use our services, we may collect:
- Name, email address, and contact information
- Account credentials and authentication data
- Profile information and preferences
- Billing and payment information (processed securely by third parties)
- Communication history with our support team
VA Claims Information
To provide our services, we may collect information related to your VA claims:
- Military service history and dates
- Medical conditions and symptoms
- Disability ratings and claim status
- Supporting documentation you choose to upload
- Form data and generated documents
Technical Information
We automatically collect certain technical information:
- IP address and device information
- Browser type and version
- Usage patterns and feature interactions
- Log files and error reports
- Cookies and similar tracking technologies
Service Provision
- Create and manage your account
- Provide VA claims assistance and tools
- Generate forms and documents
- Process payments and manage subscriptions
- Provide customer support and respond to inquiries
Service Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Troubleshoot technical issues
- Conduct research and analytics
- Ensure security and prevent fraud
Communication
- Send service-related notifications
- Provide updates about your claims or account
- Send marketing communications (with your consent)
- Respond to your questions and requests
Legal Compliance
- Comply with applicable laws and regulations
- Respond to legal requests and court orders
- Protect our rights and the rights of others
- Prevent fraud and ensure security
We Do NOT Sell Your Data
VAClaims does not sell, rent, or trade your personal information to third parties for marketing purposes.
Limited Sharing
We may share your information only in these specific circumstances:
- Service Providers: Trusted third parties who help us operate our services (payment processors, hosting providers, analytics services)
- Legal Requirements: When required by law, court order, or to protect rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
- With Your Consent: When you explicitly authorize us to share specific information
Government Agencies
Important: We do not automatically share your information with the VA or other government agencies. Any sharing would only occur with your explicit consent or as required by law.
Security Measures
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure hosting infrastructure with regular security updates
- Access controls and authentication requirements
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time, subject to certain legal requirements.
Breach Notification
In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to secure your data and prevent further unauthorized access.
Access & Control
You have the right to:
- Access and review your personal information
- Update or correct inaccurate information
- Request deletion of your personal data
- Export your data in a portable format
- Opt out of marketing communications
- Restrict certain processing of your information
How to Exercise Your Rights
To exercise any of these rights, you can:
- Use the privacy controls in your account settings
- Contact us at privacy@vaclaims.app
- Submit a request through our support system
We will respond to your request within 30 days and may require verification of your identity to protect your privacy.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how we use it, and the right to request deletion of your personal information.
What Are Cookies
Cookies are small text files stored on your device that help us provide and improve our services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted).
Types of Cookies We Use
- Essential Cookies: Required for basic site functionality and security
- Performance Cookies: Help us understand how you use our site to improve performance
- Functional Cookies: Remember your preferences and settings
- Analytics Cookies: Provide insights into site usage and user behavior
Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our services. Most browsers allow you to:
- View and delete cookies
- Block cookies from specific sites
- Block third-party cookies
- Clear all cookies when you close your browser
Service Providers
We work with trusted third-party service providers to deliver our services:
- Payment processors (Stripe, PayPal) for billing and subscriptions
- Cloud hosting providers (AWS, Vercel) for infrastructure
- Analytics services (Google Analytics) for usage insights
- Email services (SendGrid) for communications
- Customer support tools for help desk functionality
Third-Party Privacy Policies
These third parties have their own privacy policies and terms of service. We encourage you to review their policies to understand how they handle your information. We only work with providers that maintain appropriate data protection standards.
External Links
Our services may contain links to external websites, including official VA resources. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@vaclaims.app.
Data Transfers
Our services are primarily designed for U.S. veterans and are operated from the United States. If you access our services from outside the U.S., your information may be transferred to and processed in the United States.
International Privacy Rights
If you are located in the European Union or other jurisdictions with specific privacy laws, you may have additional rights regarding your personal information. Contact us at privacy@vaclaims.app for more information about your rights.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
- Displaying a notice on our website
Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:
Privacy Officer
Email: privacy@vaclaims.app
General Support: support@vaclaims.app
We will respond to privacy inquiries within 30 days. For urgent privacy concerns, please mark your email as "URGENT - Privacy Request."
Your Rights Summary
Remember: You can access, update, or delete your personal information at any time. You can also opt out of marketing communications and request a copy of your data. We're here to help you exercise these rights.
Last updated: January 15, 2025
Effective date: January 15, 2025
For privacy questions, contact us at privacy@vaclaims.app